Written by Zach Asher from Amerigo Auto Transport
When shipping a vehicle, especially a high-value one, there are numerous factors to consider. Unfortunately, the auto transport industry has its fair share of dishonest companies that might not meet your expectations. Whether it’s poor equipment quality, language barriers with overseas call centers, or low-quality truck drivers, you need to be vigilant to avoid these scams. Here’s how to ensure your vehicle is in good hands, and how to identify companies that could leave you frustrated and at risk.
1. Equipment Quality: Why It Matters
One of the most critical aspects of vehicle transport is the quality of the equipment being used. When shipping your vehicle in an enclosed trailer, especially for valuable or classic cars, you need to ensure that the transport company uses a hard-side enclosed trailer. These trailers are far superior to soft-sided options and provide extra protection for your vehicle from weather, debris, and other risks on the road.
Some companies might cut corners and use lower-quality trailers, leading to a greater risk of damage during transit. A reputable company should be able to guarantee that they use well-maintained, high-quality enclosed trailers that meet industry standards.
How to avoid it:
Ask specific questions about the type of equipment the company uses. Ensure that they have hard-side, enclosed trailers designed to protect your vehicle, especially if it’s a luxury, classic, or high-value car. A good company should also be able to provide photos or documentation about the trailers used and assure you they are properly maintained and regularly inspected. Don’t settle for vague answers—your car’s safety is paramount.
2. Language Barriers and Overseas Call Centers
A major red flag when choosing an auto transport company is encountering overseas call centers with representatives who don’t speak fluent English. This can cause significant communication issues, leading to misunderstandings about the transport process, pricing, delivery times, and special requirements for your vehicle. Overseas call centers can sometimes be a cost-cutting measure for companies, but they also introduce the risk of poor communication. These representatives might not fully understand the nuances of the auto transport industry, which could lead to misquotes, missed deadlines, and unfulfilled promises.
How to avoid it:
Always ask who you’ll be speaking to and where the customer service is based. If you encounter a language barrier or an overseas call center, request to speak with someone in the U.S. or someone who is fluent in English. It’s crucial to have clear and direct communication throughout the entire process. If you’re dealing with a company that struggles with language or doesn’t seem transparent, consider moving on to one that values clear communication.
3. Low-Quality Truck Drivers and Delays
The quality of the truck drivers involved in transporting your vehicle is another area where scammers might fall short. Not all auto transport drivers are experienced, and some may not follow the proper protocols for safely loading, unloading, or securing your vehicle. Low-quality drivers may rush, lack attention to detail, or even engage in unsafe driving practices that can harm your vehicle or lead to delays.
How to avoid it:
Ask the company about the drivers’ qualifications and experience. A trustworthy company will ensure that their drivers are trained, experienced, and capable of safely transporting your vehicle. They should also be able to provide the driver’s name, the type of equipment they’re using, and any other relevant details. If a company seems unwilling to provide this information, it’s a warning sign.
4. The Dangers of Lowball Quotes
A major scam in the auto transport industry involves companies offering lowball quotes to attract customers, only to hike the price after the initial booking. Once you’ve committed, they may claim that the vehicle type, route, or timing demands a higher price, or they might use ambiguous terms like “additional fees” to make the final price much higher than expected.
How to avoid it:
Never trust a company that offers a price that’s significantly lower than its competitors. Always ask for a written quote with all costs broken down, including fuel surcharges, tolls, and any other fees. A reputable company will give you a firm, transparent price from the start, and they won’t raise it without a valid reason. Compare quotes from several companies, but don’t always go for the lowest bidder—look for fair pricing and solid reputations.
Conclusion
Choosing the right auto transport company is essential for a smooth, safe, and hassle-free shipping experience. By ensuring that the company uses quality equipment, maintains clear communication, and employs experienced, reliable drivers, you can avoid falling victim to scams. Always be diligent in verifying the company’s credentials and don’t settle for anything less than a transparent, trustworthy service.
At Amerigo Auto Transport, we are a military and family-owned company committed to providing safe, reliable, and transparent vehicle shipping services. You can trust us to treat your vehicle like our own. For an instant quote, visit amerigoautotransport.net or call (954) 642-2118 today!
